Support Channels

  • 1 hour ticket response time
  • A Sixty–Minute Ticket Response Guarantee

  • Each help request you submit to us will be replied to within maximum 1 hour. If your ticket or email requires additional assistance from a server admin, we’ll without delay forward it and leave a comment to let you know that your matter is being worked on. If you take advantage of the Admin Services package, any of the tasks included there will be completed at a time of your preference.

  • Top quality support service
  • An Outstanding Customer Service

  • Our tech support team will be online for you 24x7x365 should you need assistance working with our Web Hosting Control Panel or with any of the applications that we have pre–installed for your convenience on the dedicated server. And if you need help tackling the ordinary administration tasks on your dedicated web hosting server, you can have a glance at our Admin Services package, that includes data backup hard drive storage space, OS updates on a weekly basis, problem troubleshooting and installation procedures, server monitoring and restarting procedures, etcetera.

  • Intuitive help center
  • An Intuitive Help Section

  • Our Web Hosting Control Panel has been preinstalled for each Linux dedicated servers hosting package. Among its characteristics is a very handy integrated knowledgebase that will walk you step by step on all the actions that you can perform. Most of the help articles in addition video versions that show all the operations that you can perform in a highly illustrative way. You can find all the educational articles and the video tutorials in the upper right corner of each section of the Web Hosting Control Panel.