Being able to communicate with your website hosting provider when you have any kind of questions or experience any troubles is really important and how fast they'll answer and react is often essential, in particular when your web site is business-oriented, as more downtime often means losing prospective customers. The support solutions are, in addition one way to distinguish genuine providers from resellers. The latter typically reply only to e-mail messages or support tickets and you'll have to wait for a day or even more in order to receive an answer. When the problem calls for a few responses, you will end up losing several days so as to have a simple problem solved. When you use a genuine and trustworthy website hosting provider, you will be in a position to contact the support team anytime and receive a quick response no matter what the issue or the question is - customer, pre-sales or technical one.
24/7 Customer Support in Website Hosting
We acknowledge the importance of receiving assistance promptly, that's why our website hosting services come with 24/7 tech support plus various options for contact. In case you don't have an account yet, you can easily call us or use our live chat and talk to a live agent, to inquire about our services or check if our servers meet the system requirements for your web sites. In this way, you will not end up ordering a service that you cannot use. If you already have your hosting account with us, you can open a support ticket in your Hepsia hosting Control Panel in the event that the issue is strictly technical or it needs more investigation. Unlike the majority of providers on the market, we reply to all of the tickets within an hour, so you will not need to wait for a whole day. Our support services can be used round-the-clock, even during public holidays.
24/7 Customer Support in Semi-dedicated Hosting
You are able to try our support services even before you purchase a semi-dedicated server account from our company as we have phone and online chat support for pre-sales, billing and general questions. Our agents will assist you to select the ideal plan or give you info about our servers, in order to check whether the system requirements for your sites are met. When you are a current customer, you also have the option to get in touch with us via email or via our ticketing system, which is accessible through the Hepsia website hosting Control Panel. We warrant that every time you use any of these 2 ways of contact, you will get a reply within a maximum of one hour and that’s 24/7, including weekends and public holidays. In case you've used the hosting services of other suppliers, even big ones, you're able to compare the reply time considering that it usually takes an entire day for them to handle a support ticket.
24/7 Customer Support in Dedicated Web Hosting
When you buy a dedicated server through us, you can get in touch with us at any time using various channels and the maximum time that you'll need to wait for a reply is approximately one hour, which means that you can forget about waiting a whole day. Our customer and technical support service is accessible 24/7 regardless of whether it is a holiday or a weekend and we can assist you with anything related to the apps that are pre-installed on your server. To contact us about a tech issue, you are able to open a trouble ticket from the Help section of your billing Control Panel or you can send us an e-mail. If you have any kind of basic questions or you'd like to know more about our hosting services before you order, you can use our live chat or you could call one of the local phone numbers that we have in different countries around the globe. In case you'd like to receive assistance with third-party software that you cannot install or operate effectively, you are able to add the Managed Services upgrade to your plan and our sysadmins will assist you.