Though this is not the mainfactor to help you identify a dependable website hosting supplier from a bad one or a reseller from a real supplier, having the option to call and talk to a live person is an indicator that you are not using the services of a one-person firm and that you'll be able to reach someone whenever you need assistance. The phone support for web hosting services may vary from standard to professional, so the problems which can be resolved with a phone call differ depending on the service provider. Usually, these issues are simpler and feature billing or 1st level technical issues because more complex tasks often need a support ticket where both you and the system administrators can track what is going on with a specific issue. Nevertheless, the option to phone call your provider can save you considerable time and efforts for the multitude of small issues which will eventually appear at the time you manage your website hosting account.
Phone Support in Website Hosting
All of our website hosting plans offer telephone support fourteen hrs per day even on official holidays, so if you don't have an account yet, you'll be able to phone us and find out more about our solutions or whether we will meet the system requirements for your web sites. For your benefit, we have local phone lines in the U.S.A., Great Britain and Australia, so you will be able to contact the number which is closer to you. If you are a current customer, we can assist you in a timely manner with any general and billing issues as well as with numerous tech issues so as to save you time and efforts - we are aware of the fact that sometimes it is easier to consult with a live person and get things done immediately. Of course, some matters cannot be taken care of over the phone, so in such a case you can employ our ticketing system.
Phone Support in Semi-dedicated Hosting
When you want more information about the Linux semi-dedicated packages that we offer, you have the option to call one of the three support phone lines that we have around the globe - in the United States of America, Great Britain and Australia. In this way, you have the option to check ahead of time if our solutions are appropriate for your sites. If you're already our client and you have a semi-dedicated account, you can reach us on the phone for fourteen hours daily about any billing or general queries. For strictly tech matters you can take advantage of our ticketing system and communicate with our technical support because someproblems just require additional time to be dealt with, still we can assist you on the phone with quite a lot of minor technical problems as well, saving you efforts and time.