In case you’ve got a website, a problem can always emerge and it doesn’t necessarily have to be connected with the web hosting service. For example, something can go wrong when you update an Internet application or some crucial data might be modified or erased by chance. Regardless of what the essence of the problem might be, you’ll have to touch base with the client service team and ask them to recover a backup or to help you resolve the problem that you are experiencing. How fast they’ll do it will determine the length of time that your websites will be unavailable. For some websites such as social networking websites or e-commerce portals, a repetitive unreachability can often mean lost visitors and cash. With that being said, it’s very important to use the services of a web hosting company that offers not only a good help desk support service, but also a well-timed one.
One-Hour Response Guarantee in Website Hosting
Our guaranteed max reaction time for any helpdesk ticket that you open or any email that you write is just 1 hour, even if you contact us during weekends and official holidays. Whatever the essence of your problem or inquiry might be, we will help you out momentarily and will give you the needed information to troubleshoot any problem with your sites. The actual reaction time normally does not surpass fifteen-twenty minutes, which means that you can forget about waiting around for hours on end to get an issue fixed or even worse – waiting around a whole day only to obtain an answer that more info is needed whilst nothing is resolved. We’ll give you assistance in a well-timed manner as we understand just how invaluable time can be in the dynamic electronic era. The 60-minute reply guarantee applies to any billing or technical query that you may have regarding our Linux website hosting packages
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server
account from our company, you can take full advantage of our astonishingly fast support service. You’ll receive a reply to any trouble ticket posted via the hosting Control Panel or email sent to our technical and client support staff in no more than 60 minutes. The response time is guaranteed and it is valid irrespective of the issue – technical or billing. It often takes significantly less time to investigate and troubleshoot a problem. We’ll supply you with more details in case the solution entails something that has to be done on your end. In case you contact us during weekends or holidays, the response time will be precisely the same and since our support staff is available to you 24x7, you will receive timely assistance for practically any technical, general or billing issue regardless of the hour at which you contact us.