When your web hosting service provider offers live chat support, you will be able to speak to a representative live and find out useful info or get an issue resolved timely. The key advantage of using chat as an alternative to calling to talk with a live person is that you will need just a computer with web access, which means that you won't pay any charges in the event that you're in a different country or state. In addition, it will be much simpler to copy and paste info like domain names, usernames or error messages in other words details which are sometimes difficult to share with the other party on the telephone. The live chat is also a much faster solution to contact the web hosting supplier's support team compared to using a ticketing system. Last, but not least, if some issue needs some more time to be dealt with, you're able to do something else while you wait for guidance on the live chat, which means that you will not waste time - something that's not possible if you're on the phone.