A ticketing system is the most popular communication medium that web hosting companies offer to their customers. It’s usually part of the billing account and is the quickest way to resolve a problem that takes some time to examine or that has to be forwarded to an admin. In this way, all responses provided by either side will be stored in the same place in the event that somebody else needs to work on the issue at hand and the information in the ticket will be accessible to all parties. The disadvantage of deploying a ticketing system with most hosting platforms is that it’s separate from the hosting Control Panel, which implies that you will need to sign in and out of at least two accounts in order to do a given task or to get in touch with the hosting company’s customer service team. If you desire to administer a number of domain names and each one is hosted in a different account, you’ll need to use even more accounts at the same time. Also, it might take a considerable length of time for the hosting provider to answer your tickets.