A ticketing system is the most popular communication medium that web hosting companies offer to their customers. It’s usually part of the billing account and is the quickest way to resolve a problem that takes some time to examine or that has to be forwarded to an admin. In this way, all responses provided by either side will be stored in the same place in the event that somebody else needs to work on the issue at hand and the information in the ticket will be accessible to all parties. The disadvantage of deploying a ticketing system with most hosting platforms is that it’s separate from the hosting Control Panel, which implies that you will need to sign in and out of at least two accounts in order to do a given task or to get in touch with the hosting company’s customer service team. If you desire to administer a number of domain names and each one is hosted in a different account, you’ll need to use even more accounts at the same time. Also, it might take a considerable length of time for the hosting provider to answer your tickets.
Integrated Ticketing System in Website Hosting
In stark contrast to what you may find with lots of other hosting companies, the trouble ticket system that we’re using with our Linux website hosting packages is an indivisible part of the Hepsia Control Panel, which comes with all accounts. You won’t need to remember different user names and passwords, as you’ll be able to manage both your tickets and the web hosting account itself from one single location. So, in case you’ve got an enquiry or face a challenge, you can get in touch with our client service team representatives immediately. Our ticketing system offers a clever search mechanism. This implies that even if you have opened lots of tickets over the years, you will be able to find the one that you want without effort. Additionally, you can read knowledge base hints on solving commonly met obstacles.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia hosting Control Panel, which comes with all our Linux semi-dedicated packages, was built with one objective in mind – that you should be able to manage everything connected with your semi-dedicated account from a single location and the trouble tickets aren’t an exception. Our ticketing system is built into the Hepsia hosting Control Panel, so, in case you’ve got an inquiry or stumble upon a challenge, you can get in touch with our help desk support staff straight away without needing to sign in to a different admin console. You can browse your files or check various settings in your account while you send a new ticket or read the answer to an older one. If you’ve got heaps of tickets and you’d like to track down a specific one, you can take advantage of the smart search option, which is available in the Help section. We guarantee that you’ll obtain a reply within the hour irrespective of the essence of your enquiry or issue.