Regardless of the fact that the web hosting service provided by the different companies appears the same, every provider has a customized platform with its own tweaks and different ways to complete specific procedures. For this reason, an information-loaded knowledge base would be exceptionally helpful both for people with little to no prior experience and for technically practiced users who will eventually discover how certain procedures are carried out, but will lose precious time in the process. The purpose of such a knowledge base is to make the service quick and simple to use, saving users both time and effort. The result is gladder customers, as they can effortlessly find the information they wish, and considerably less work for the client support engineers, because typically most of the inquiries and problems that customers have are already listed in the knowledge base. Provided that the articles are written well and encompass more topics, you’ll be able to learn more not only about your own account, but also about the hosting service in general.
Extensive Online Documentation in Website Hosting
If you get a website hosting plan from us, you will be bestowed with access to our elaborate online documentation where you will see information on de facto everything associated with our web hosting plans. The topics range from how to create an e-mail account on your smartphone, to how to do various things using an .htaccess file. The articles are written in a simple-to-comprehend way and feature thorough manuals on how to carry out a particular task within your Hepsia Control Panel. You can also find information that is not directly related to Hepsia, for instance one that concerns web applications on your desktop computer. The full collection of articles will be located in the Help section of the Control Panel, but those that are relevant to a given Control Panel section can be accessed on the spot. Considering the fact that we have covered as many topics as possible, you will be able to acquaint yourself with pretty much everything associated with your account.
Extensive Online Documentation in Semi-dedicated Hosting
We have compiled an in-depth online knowledge base for all our present and potential clients, so in case you order a semi-dedicated server plan from our company, you will be able to find any info that you’re looking at any time. We’ve got a multitude of educative help articles, which will help you understand better what is happening in your account – "What’s PHP?" and "What are file access permissions?" are simply 2 instances. Our exhaustive tutorials will help you do anything you want – unpack an archive, import a MySQL database, redirect a domain name, and so on. Additionally, we’ve also got troubleshooting instructions, which will allow you to find out what causes a given problem and the feasible solutions for it. If you aren’t able to send emails or your domain returns an HTTP 500 error message, for instance, you can check our knowledge base and solve the problem very quickly. You can access the articles through any Control Panel section, as well as through the all-inclusive Help section.